The era filled with various digital technologies like today encourages us to do various digital activities, including for daily activities such as shopping.
When shopping online, many customers demand fast delivery of goods.
This is in accordance with research released by Zebra Technologies that 89% of e-commerce players stated that online shopping encourages all delivery needs to be done quickly.
Although many products sell well, for sellers of course this is an obstacle in itself.
If customers constantly demand the speed of delivery of goods and a large order
Because of this problem, fulfillment centers are here to provide services that focus on managing and handling the customer order fulfillment process in e-commerce.
What is a fulfillment center anyway?
Fulfillment center is a physical location (warehouse) whose function is to store products or selling items that will later be processed to fulfill customer orders.
Fulfillment center services allow e-commerce players to be free from operational responsibilities so that they can focus more on selling.
Previously, related to temporary product storage, KH pals may have heard the term warehouse, which is a place that functions as a warehouse for stock items.
Then what is the difference between a warehouse and a fulfillment center?
Simply put, a warehouse functions only as a storage warehouse, while a fulfillment center, apart from being a storage warehouse, is also equipped with an integrated system that facilitates
So from the explanation of fulfillment centers, we can conclude that fulfillment centers have a huge contribution in helping e-commerce players to fulfill customer orders quickly and precisely.
Now, to be clearer about how the fulfillment center process works,
Process sequence in fulfillment center
In a fulfillment center, there are several processes that are carried out to fulfill customer orders, from storing goods, inventory management, packaging process, to shipping goods or products to the hands of customers.
Let’s discuss them one by one here!
1. Storage of products or goods (Storing)
As a temporary storage place for products or goods, a fulfillment center consists of warehouses with a large capacity to ensure that all the goods deposited in the warehouse fit in the warehouse.
Not only large, the warehouse of the fulfillment center is also qualified to ensure that all goods can be stored safely and according to category.
2. Inventory Management
As explained earlier, fulfillment centers do not only store stock of products or goods, but also record incoming and outgoing goods.
Of course, this is done with the help of technology that is also qualified.
Inventory management itself is already part of the Enterprise Resource Planning (ERP) system.
With this system, stock updates can be done in real time.
3. Picking and Packing
Fulfillment centers usually provide resources that are specifically allocated to pick up products or goods from e-commerce players.
After the products are picked up, they will be packaged neatly and securely.
For the fulfillment center, product packaging must be done carefully and cautiously because packaging itself is considered as one of the most important factors in determining the fate of the product before it reaches the customer.
4. Delivery of goods (Shipping)
The last process of the entire fulfillment center process is the delivery of goods.
The fulfillment center itself usually has worked with various logistics parties to deliver the goods that have been packaged.
So, KH pals who are e-commerce players do not need to bother choosing which logistics service to use because the fulfillment center will arrange this.
Not only that, if the return process of customer goods is needed, the fulfillment center will also help.
Now, from the explanation of the series of processes in the fulfillment center above, we can conclude that fulfillment center services can be an investment that supports the development of e-commerce businesses.
Through fulfillment center services, e-commerce players will be greatly helped in various activities behind fulfilling customer orders.
This will reduce the time and energy needed by e-commerce players in carrying out their duties.
Talking about the storage of product stock or goods to their delivery, KH pals who may have other jobs besides being e-commerce players, certainly really need the help of a fulfillment center.
Well, from now on, KH pals can look for a trusted fulfillment center service.
One that you can rely on is
Keeppack has a large and adequate warehouse
As a fulfilment center, Keeppack has a large and adequate warehouse.
Keeppack can even guarantee products are safe from theft, damage, flooding, and various other unwanted things.
Therefore, you don’t have to worry about a decrease in the quality of the goods when the items you sell and will send to customers are handed over to Keeppack.
Neat and hygienic packaging of goods
Keeppack understands the obstacles experienced by e-commerce players, especially those related to the packaging process as one of the important points of selling online.
When there is a large-scale product order, e-commerce players often pay additional personnel to carry out the packaging process, but often the results are not satisfactory.
So Keeppack hasit and guarantees that all packaging processes are carried out carefully and carefully so that the products shipped land safely in the hands of customers.
This way, the costs that KH pals spend on the packaging process are not in vain.
Systematic quality control
All items that enter the Keeppack warehouse will be selected first.
With this process, losses on the part of e-commerce players and customers are ensured not to occur.
Not only that, the quality control process carried out by Keeppack is also related to monitoring the remaining stock of goods in the warehouse.
All e-commerce players who entrust their goods to this fulfillment center can carry out routine monitoring of the remaining product stock so that they can make the next necessary plans.
Keeppack guarantees all products arrive safely and quickly
As explained earlier, Keeppack guarantees neat product packaging so that it is always safe when it reaches the customer.
As a fulfillment center that you can rely on, Keeppack has collaborated with various trusted expedition services such as Pos Indonesia, Lion Parcel, TIKI, JNE, Wahana, SAP, Si Cepat, Ninja Xpress, Pandu Logistics, J&T Express, to Grab and Gojek.
With this collaboration, Keeppack will be able to deliver goods to customers quickly so that complaints are not received.
